Nondescrimination

Fayetteville Orthopaedic Clinic, P.A. complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Fayetteville Orthopaedic Clinic, P.A. does not exclude people or treat them differently because of race, color, national origin, age disability, or sex.

Fayetteville Orthopaedic Clinic, P.A.:

  1. Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    1. Qualified sign language interpreters
    2. Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Provides free language services to people whose primary language is not English, such as:
    1. Qualified interpreters
    2. Information written in other languages
  3. If you need these services, contact Mr. Carlos Sernas
  4. If you believe that Fayetteville Orthopaedic Clinic, P.A. has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Mr. Carlos Sernas, Operations Manager, 1991 Fordam Drive, Suite 100, Fayetteville, NC 28304, (910) 484-3114. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Mr. Carlos Sernas is available to help you.
  5. You can also file a civil rights compliant with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Compliant Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Patient Testimonials

  • During my first visit with my daughter, I found the location to be very convenient, easily accessible and parking was non-stressful, unlike the mass of clinics beside Cape Fear Hospital. The staff and service was fast, controlled and professional. The doctor was attentive and appeared to be thorough in his examination and asked a lot of questions "which was a complete role reversal" from what usually happens. I am very much looking forward to using them again!

    - Connierod